Returns & Exchange

At CupWize, we want you to be fully satisfied with your purchase. If for any reason your order isn’t quite right, we’re here to help with our simple and transparent Returns & Exchange Policy.

Eligibility for Returns & Exchanges

  • Items must be unused, unwashed, and in their original condition with all packaging intact.

  • Returns or exchange requests must be made within 30 days of delivery.

  • Certain products, such as personalized or custom-made items, cannot be returned or exchanged unless they arrive defective or damaged.

How to Request a Return or Exchange

  1. Contact us at info@cupwize.com with your order number and details of the item you’d like to return or exchange.

  2. Our team will provide instructions and a return shipping address.

  3. Once we receive and inspect the item, we’ll process your exchange or return in line with your request.

Exchanges

  • If you’d like a different size, style, or product, you can request an exchange instead of a refund.

  • Exchanges are processed once we receive your returned item.

  • If the replacement item is unavailable, we’ll offer an alternative product or store credit.

Return Shipping Costs

  • If the item is faulty, damaged, or incorrect, we’ll cover the cost of return shipping.

  • For all other returns or exchanges (such as change of mind), return shipping costs are the customer’s responsibility.

Processing Time

  • Returns and exchanges are typically processed within 5–7 business days after we receive your item.

  • We’ll notify you by email once your return or exchange has been completed.

Need Help?

Our support team is always here to make things easier. If you have questions about returns or exchanges, contact us at:

Business Name: CupWize

Trade Number: 13191776

Address: 2 Frederick St, London WC1X 0ND, United Kingdom

Contact Us:

+44 7459 952309
info@cupwize.com

Business Hours:

Monday – Friday: 08:00 AM – 05:00 PM
Saturday – Sunday: Closed