FAQs
FAQs – CupWize
We’ve put together answers to the most common questions about our products, orders, and policies. If you don’t see your question here, feel free to contact us at info@cupwize.com or call us at +44 7459 952309.
Orders & Products
Q: What types of products do you sell?
We specialize in cups, mugs, and drinkware, including ceramic mugs, glass cups, travel mugs, thermal drinkware, and gift sets.
Q: Are your mugs dishwasher and microwave safe?
Most of our ceramic mugs are dishwasher and microwave safe, but certain items (like gold-plated or double-walled glass cups) should be hand washed. Each product page includes specific care instructions.
Q: Do you offer gift packaging?
Yes, many of our items come in gift-ready packaging. Some collections also include gift sets that are perfect for birthdays, weddings, or special occasions.
Q: Do you restock sold-out items?
We do our best to restock popular items. If a product you like is out of stock, sign up for restock alerts on the product page or contact us for updates.
Shipping & Delivery
Q: Do you deliver worldwide?
Yes! We ship to most countries worldwide from our UK base. Shipping options and costs will be shown at checkout depending on your location.
Q: How long does delivery take?
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UK Orders: Usually 3–12 business days.
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International Orders: Typically 7–14 business days depending on location.
(Shipping times are estimates and may vary based on customs or carrier delays.)
Q: How can I track my order?
Once your order ships, you’ll receive a tracking number via email. You can use it to follow your package’s progress.
Q: Do you offer express shipping?
Yes, for many locations we offer express or priority shipping at checkout. Availability depends on the delivery country.
Returns & Exchanges
Q: What is your return policy?
You can return unused, unopened items in their original packaging within 30 days of delivery. Please contact us before sending any returns.
Q: Who covers return shipping costs?
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If the product is faulty or incorrect, we’ll cover the return shipping.
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If you simply change your mind, return shipping costs are the customer’s responsibility.
Q: How do I request a return or exchange?
Email us at info@cupwize.com with your order number and reason for return. We’ll guide you through the process.
Q: How long does a refund take?
Once we receive and inspect the returned item, refunds are usually processed within 5–7 business days.
Payments & Security
Q: What payment methods do you accept?
We accept major credit/debit cards (Visa, Mastercard, American Express), PayPal, and other secure payment methods displayed at checkout.
Q: Is it safe to shop on CupWize.com?
Yes. Our site uses SSL encryption and trusted payment gateways to keep your information safe.
Q: Do you charge additional fees for international payments?
We don’t charge extra, but your bank or card provider may apply currency conversion or international transaction fees.
Account & Support
Q: Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account makes it easier to track orders and save your details for future purchases.
Q: How do I contact customer support?
You can email us at info@cupwize.com or call +44 7459 952309 during business hours.
Q: What are your business hours?
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Monday – Friday: 08:00 AM – 05:00 PM
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Saturday – Sunday: Closed
Other Questions
Q: Can I cancel or change my order after placing it?
We process orders quickly, but if you contact us within 12 hours of purchase, we may be able to make changes or cancel before it ships.
Q: Do you offer wholesale or bulk orders?
Yes, we can accommodate bulk orders for businesses, events, or gifting. Contact us directly to discuss pricing and options.
Q: Do you offer seasonal or limited edition collections?
Yes, we occasionally release seasonal or limited-edition designs. Keep an eye on our newsletter and website for updates.
✨ If you still have questions, we’re always here to help. Contact our team at info@cupwize.com and we’ll be happy to assist.